Choosing the right help desk software is crucial for delivering exceptional customer support. Three popular options—Zoho Desk, Zendesk, and Freshdesk—offer robust features, but each caters to different business requirements. In this comparison, we’ll explore...
When you’re running a growing business, approvals—for discounts, expenses, deals, or proposals—can become bottlenecks if not properly managed. Sales reps wait for manager sign-off, managers juggle emails and spreadsheets, and opportunities get delayed. Zoho CRM’s...
In today’s competitive market, your sales team doesn’t just need leads—they need qualified leads. That’s where Scoring Rules in Zoho CRM come in. Scoring Rules allow you to quantify lead quality by assigning points to various attributes and actions, helping your team...
Zoho’s Kiosk Studio is a no-code builder that lets admins create interactive, guided screens and actions directly in Zoho CRM. Think of it as a way to design mini-apps—custom UI screens + logic—that help users (and even customers or vendors) complete tasks quickly...
In today’s fast-paced business world, opportunities to connect with customers happen everywhere—at trade shows, retail locations, networking events, and conferences. But collecting leads in these dynamic environments can get messy: business cards pile up, forms get...
In today’s competitive market, consistent follow-up is everything. Whether you’re nurturing new leads, re-engaging old prospects, or keeping customers in the loop, a well-structured communication plan is key. That’s where Zoho CRM Cadences come in. Cadences give your...
Customer retention is the lifeblood of any growing business. While acquiring new customers is crucial, keeping existing ones happy is far more cost-effective—and profitable. But how do you know which customers are slipping away before it’s too late? With AI-powered...
In the fast-moving world of sales, guessing is not a strategy. Every business needs accurate, actionable insights to plan ahead—whether it’s setting revenue targets, budgeting for growth, or scaling your sales team. But traditional sales forecasting methods often rely...
In a world where time is your most valuable asset, your sales team shouldn’t be wasting it chasing cold leads. Imagine if your CRM could intelligently tell you which leads are most likely to convert—and help you focus your energy where it matters most. That’s...
