Modern customer support isn’t just about resolving tickets — it’s about team collaboration, real-time communication, and quick action. Your support agents, sales reps, and managers need to stay connected, share updates instantly, and work together to deliver the best...
Customer satisfaction is the heart of any successful business. Happy customers are more likely to become repeat buyers, leave positive reviews, and refer others — while dissatisfied customers can cost you both revenue and reputation. That’s why tracking Customer...
Delivering excellent customer support isn’t just about having the right tools — it’s also about having the right insights. To improve response times, enhance customer satisfaction, and optimize team workflows, you need to understand how your agents are performing....
Today’s customers expect quick, personalized help — often before they even submit a ticket. That’s why live chat and real-time engagement are becoming essential for modern customer service teams. If you’re using Zoho Desk for ticket management and Zoho SalesIQ for...
If you’re using Zoho Desk to manage customer support, you already know how valuable its built-in reports and dashboards can be. But what if you want deeper insights — like identifying ticket trends, comparing agent performance, or analyzing customer satisfaction...
In today’s customer-driven world, having your sales and support teams work in isolation can create major gaps in service. Sales reps might not know about a customer’s open issues, while support agents may be unaware of the client’s deal history. That’s where...
